01
Temporary support restriction
A first violation may result in a 7-day suspension of interactive support access. Existing tickets may remain available as read-only.
BURNSMAX // RESPONSIBLE USE
Acceptable Use & Sanctions
Burnsmax support and services need to remain useful, safe, and available for everyone. This page explains possible consequences when an account misuses those services.
General principle
Messages, files, and images sent to support must have a reasonable connection to the request. Abuse, circumvention attempts, harassment, service disruption, or clearly inappropriate use may result in account restrictions after review.
Possible progressive measures
02
Permanent support restriction
For repeat misuse, the ability to create tickets, reply, or attach files may be permanently removed.
03
Broader account restrictions
Repeated or persistent abuse may lead to additional Burnsmax account restrictions, which can include access to certain game services.
Files sent to support
An attachment found to be non-compliant may be removed from storage immediately. Other ticket images follow the normal retention policy: automatic deletion 7 days after the ticket is closed or resolved.
Enforcement & review
Measures are used to protect players, staff, and Burnsmax infrastructure. A restriction may be reconsidered when an error or relevant context is brought to support’s attention.
Need clarification?
You can contact Burnsmax about these rules while your support access allows it.