// support

Support & bug reports

Bug, suggestion, purchase question: write to me here. You will get a tracking number by email.

← Back to player sign-in

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Attached images

Add useful screenshots or photos

Up to 5 images per submission · 5 MB per image · JPG, PNG, WEBP, GIF, AVIF, or HEIC/HEIF.

Attachments: responsible use

Images must be useful and related to your request. Misuse may lead to temporary or permanent support restrictions and, for repeat abuse, broader Burnsmax account restrictions.

Review the rules and possible sanctions →

I have read and accept the rules for attached images.

Anti-abuse verification

1 · Get help faster

Mention your device model and OS version.
Include the game version (settings screen).
Explain how to reproduce the problem, step by step.
Attach a useful screenshot directly to the ticket when it can help with diagnosis.

2 · Payments & accounts FAQ

Common answers about purchases, refunds, subscriptions, and player accounts are grouped here.

Payments & purchases→ Accounts & sign-in→

3 · Response time

I usually reply within 2 to 3 business days. Privacy-related requests are handled first.

🛡️ LIMITED RETENTION

5 · Images & privacy

Images are not stored indefinitely.

They remain available while the ticket is being handled, then are automatically deleted 7 days after the request is resolved or closed. The ticket and its text messages remain stored.

Acceptable Use & Sanctions →