Help center

Burnsmax is an independent project operated by Maxime Burns. I am an IT technician by profession in Québec, and I enjoy creating websites, small software projects and tools for both personal and professional use.

I do not present myself as a professional software developer. I build and improve these projects out of interest and passion, with the help of artificial intelligence tools as part of my development workflow. I remain responsible for the project direction, decisions, testing, adjustments and operation of Burnsmax services.

Burnsmax is intentionally kept human-scale: the goal is to build solid games and services, improve them with player feedback and keep a direct relationship with the community.

Burnsmax is first and foremost an independent project operated by Maxime Burns, rather than a large traditional studio. burnsmax.ca, play.burnsmax.ca and games published under the Burnsmax name are part of the same ecosystem.

Yes. Burnsmax Privacy Policy and Terms of Use apply to burnsmax.ca, play.burnsmax.ca, and Burnsmax games, applications and services, unless a product explicitly displays additional terms.

Use the support center. For bugs, payments, account questions or data requests, the form creates a tracking reference.

Optional purchases help pay for hosting, servers, online services, maintenance and development. They also directly support me and encourage the work put into Burnsmax games.

Operating a connected game creates recurring costs even when the game itself is free to download.

The payment is processed by the storefront or provider shown at checkout. On iPhone and iPad, in-app purchases normally go through Apple and the App Store. Another platform may use its own payment system.

Burnsmax does not receive your full card number. Burnsmax services may receive the information needed to verify a purchase, such as the product, a transaction reference, receipt or digital entitlement.

When a purchase is processed by an external storefront, refund requests generally need to be submitted to that storefront under its rules. For an Apple purchase, use the refund tools linked to your Apple account.

If the payment succeeded but the content is missing in the game, open a payment ticket instead so the transaction can be checked.

A subscription purchased through a storefront is managed from that storefront account. Removing a game or deleting a Burnsmax account does not necessarily cancel a subscription billed by a platform.

Never send a full payment-card number, banking password, Apple/Google/Discord password or other sensitive financial credentials. A non-sensitive transaction reference is normally enough to investigate a purchase.

These providers can identify you without Burnsmax needing to know the provider password. Burnsmax receives only the information authorized and needed for the account, such as a unique identifier and, depending on permissions, an email address, display name or avatar.

No. Your password stays with the relevant provider. Information processed directly by those services is governed by their own policies:

• Apple Privacy
• Google Privacy
• Discord Privacy

Information stored by Burnsmax is kept on servers and databases operated for Burnsmax. Depending on the features used, it may support accounts, progression, saves, inventory, leaderboards, multiplayer, security and support.

No. Personal information is not sold or rented. It is used to operate, secure and support Burnsmax services.

Yes. See Account & Data Deletion. Verification may be required to confirm that the request comes from the account owner.

Use the Support page. Include the game, platform, version, device and steps to reproduce the problem. A screenshot or short video can help a lot.

Signing in with Apple, Google or Discord lets the ticket be linked to the correct Burnsmax player account. Support can then retrieve information already stored on Burnsmax servers that is relevant to the request, such as linked providers, progression, purchase entitlements, purchase validation and recent activity.

You do not have to resend information Burnsmax already has, and verified accounts also help reduce spam. Burnsmax never receives your Apple, Google or Discord password. If your issue is specifically that you cannot sign in, the unsigned support form remains available.

If you want to keep the purchase, first open a payment ticket with the platform, product and a non-sensitive transaction reference.

Yes. Suggestions are welcome through the support form. Not every idea can be implemented, but feedback is read and helps guide improvements.

Files sent to support must be useful to the request. Possible consequences for misuse are explained on the Acceptable Use & Sanctions page.

Astra Forge is a Burnsmax space action-survival game. You pilot a ship, fight waves and bosses, build your loadout during each run and progress your account between sessions.

The initial release is planned for iPhone and iPad on iOS. Other platforms may be added later when they are ready.

Yes. Astra Forge is designed as a free game with optional purchases. Those purchases help fund hosting, servers, online services and continued development.

The account supports progression, inventory, leaderboards and other online-service features. Depending on the platform and game version, sign-in may use Apple, Google or Discord.

When you use the same linked Burnsmax account, server-backed progression is designed to be available on compatible devices. If something does not sync correctly, open an Astra Forge ticket.

Use Astra Forge support and, when possible, include the game version, iPhone/iPad model, iOS version and steps to reproduce the issue.

Astra Forge is covered by Burnsmax global policies. See the Privacy Policy, Terms of Use and Account & Data Deletion page.